Support

Write to ninesuspects@baconagency.eu. If it is about one case, include the level code (shown at the end of every case and under More › Copy level code) — it names the exact case on every device, so we can open the same one.

Common questions

A purchase did not appear

Open the store in the game (the cart button on the home screen) and tap Restore purchases. Purchases belong to your Google account, so they come back on any device signed in with it. If it still does not appear, send us the order number from your Google Play receipt.

I changed tablet — where is my progress?

Progress is stored on the device only (there are no accounts). Purchases restore from Google Play; solved cases and streaks do not transfer between devices.

An ad did not give the reward

Rewards are granted only when an ad is watched to the end. If the ad closed on its own or failed to load, nothing was charged to you either way — try again in a moment.

A case seems to have two answers

Every shipped case is machine-checked for a single solution, but tell us the level code and what you placed and we will look. Remember that every statement by an innocent is true and every statement by the killer is false — including statements about other people.

Deleting my data

Uninstalling the app removes everything it stored; nothing is kept anywhere else. See the privacy policy.